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Refund Policy

Thank you for shopping at Muelen!

One of our top priorities is to make sure your shopping journey at Muelen is safe and secure, backed with a 30 day money-back policy.

If you're not entirely satisfied with any of your products from Muelen please ship it back to us and we will issue a full refund of your order straight to your method of payment within 30 days of delivery.

**Please note, we do not cover shipping costs for returning orders. 

To complete your refund, please email help@muelen.com.

Requirements for refund:

  • Proof of purchase (your order confirmation email, or receipt)
  • Email/Phone number used for purchase

Important: If 30 days have passed after delivery, and you are not satisfied with your item, please return the item back to our warehouse, depending on the item condition, fee's will be applied to the initial refund amount. Please get in contact with us by emailing help@muelen.com for more information.

Order Cancellations

If you wish to cancel your order, you have within 24 hours to cancel your order and get a full refund. After 24. hours, your item will be fulfilled and shipped. Once items have been shipped you will need to return the item back to us to get a full refund within 30 days.